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Frequently asked questions

What is the difference between a course and a monthly practice plan?

A course includes live online classes, one-to-one sessions, course materials, the study portal with AI scoring and mock tests for the length of the course. Portal Access is a monthly plan with the practice portal, AI scoring and mock tests, but no course materials or classes.

Is there a limit on AI scoring?

No. Course students and Portal Access students can use AI scoring as often as they like while their plan is active.

How do I pay?

Choose a plan, then pay by bank transfer or PayID and submit your transaction ID. We activate your access after we verify the payment, usually within a few hours. See the How to pay page for the steps.

How long does it take to get access after paying?

Usually within a few hours during working hours. You will get an email as soon as your plan is active.

Can I buy mock tests on their own?

Yes. The full set of PTE mock tests and the full set of IELTS mock tests are available separately.

What if my plan ends before my exam?

You can renew from your account. Renewing adds time after your current period ends, so you never lose days you have already paid for.

Is there a free trial?

There is no free trial, but you can book a free consultation to ask questions and get a plan recommendation before you pay.

Do you offer refunds?

You can ask for a refund before your course commences or your monthly plan starts. Once a course has commenced or a monthly plan has started, no refund is available. Your rights under the Australian Consumer Law are not affected. The Terms of Service have the full details.